Shipping Policy
Overview
All our products are made to order, meaning each item is specially produced after you place your order. This allows us to maintain quality while reducing overproduction.
Processing Time:
- Orders are processed within 2–5 business days
- This includes production, quality checks, and packaging
- Orders are not processed on weekends or public holidays
Shipping Time:
After processing, estimated delivery times are:
- Domestic Orders (United States Based): 3–7 business days
- International Orders : 7–15 business days
Delivery times may vary depending on your location and courier services.
Total Delivery Time:
Total delivery time = Processing Time + Shipping Time
Shipping Delays:
Delay may occur due to:
- High order volumes
- Courier or logistics issues
- Weather conditions
- Customs processing (for international shipments)
We appreciate your understanding in such situations.
Tracking Information:
Tracking details may be provided once your order has been shipped, depending on the shipping method used.
Incorrect Shipping Details:
Please ensure that your shipping address is accurate at checkout.
Lost or Delayed Orders:
If your order is significantly delayed or appears lost, please contact us. We will work with the shipping provider to resolve the issue.
Contact Us:
For any issues, please contact us at: Support@fopella.com