Refund & Replacement Policy
Replacements Policy:
At fopella, all products are made to order, ensuring each item is crafted specifically for you.
We offer hassle-free replacements if:
- You receive a damaged product
- You receive the wrong item
To request a replacement, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
Once approved, we will send a replacement at no additional cost.
Returns & Refunds:
Because our products are custom-made:
We do not accept returns for:
- Wrong size Selection
- Preferences Issues
- Change of Mind
Refunds are only issued if:
- A replacement is not possible
- The issue is verified and approved
Non-Returnable Items:
All items are considered non-returnable unless they arrive damaged or incorrect.
Late or Missing Issues:
If your order arrives damaged or incorrect, you must notify us within 7 days of receiving the item.
Contact Us:
For any issues, please contact us at: Support@fopella.com